Customer Service Representative

Position Summary:
The Customer Service Representative is the main contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.

Essential Functions

• Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.
• Schedule loaners and coordinate surgery coverage.
• Ensure loaners are returned promptly after surgery.
• Assist sales group with obtaining purchase orders from hospitals.
• Process proposals/quote requests from field sales.
• Track shipped orders and resolve late shipments.
• Notify accounting to bill for lost/damaged equipment.
• Order placement and order management of Human Tissue products as defined by existing regulations and procedures
• Overview of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures
• Determine appropri...