Job Description
SUMMARY:
An established company is seeking a Customer Service Representative / Breakdown Coordinator to manage customer enquiries, commercial vehicle breakdowns, and service-related requests. The successful candidate will coordinate between customers, dealers, workshops, and internal teams to ensure efficient communication, timely resolutions, and minimal vehicle downtime while delivering exceptional customer service. POSITION INFO:
Requirements:
- Matric
- Valid Code 8 driver's licence
- Minimum 5 years' experience in a call centre, customer service, breakdown coordination, or service advisor role
- Experience within the transport, automotive, fleet support, or commercial vehicle industry
- Strong understanding of breakdown coordination, workshop operations, and aftersales processes
- Proven ability to handle high call volumes and work effectively under pressure
- Proficie...