Job Description
We are looking for a Customer Service Representative to join our team. This person will be responsible for assisting customers through phone calls, live chat, and email, providing clear and friendly support while ensuring a positive customer experience.
Responsibilities:
● Provide customer support via phone calls, live chat, and email.
● Assist customers with inquiries such as reservation cancellations or modifications.
● Troubleshoot basic customer issues and provide clear solutions.
● Deliver a professional, empathetic, and customer-oriented experience.
● Maintain clear communication and take ownership of customer requests.
Requirements:
● Fluent English level C1 (mandatory).
● Strong communication and interpersonal skills.
● Analytical and problem-solving mindset.
● Ability to explain concepts clearly and patiently.
● Proactive attitude.
● Comfortable working in a fast-paced environment.
Nice to Hav...