Job Description
Description We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent position with an opportunity to grow within the organization. In this role, you will provide exceptional support to credit union members, addressing their inquiries and ensuring a positive customer experience. If you have a passion for helping others and a strong ability to multitask, this position is for you.
Responsibilities:
• Respond to inbound calls from credit union members, addressing inquiries about account balances, transactions, and available products.
• Provide clear and empathetic communication, especially when assisting customers with their financial needs.
• Utilize multiple software systems, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to efficiently manage member requests.
• Maintain a strong understanding of the credit union's product offerings to provide accurate informati...
Responsibilities:
• Respond to inbound calls from credit union members, addressing inquiries about account balances, transactions, and available products.
• Provide clear and empathetic communication, especially when assisting customers with their financial needs.
• Utilize multiple software systems, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to efficiently manage member requests.
• Maintain a strong understanding of the credit union's product offerings to provide accurate informati...