Job Description
Description
We are looking for multiple Customer Service Representative to support customers in a fast-paced environment. This long-term contract position is ideal for someone who enjoys resolving inquiries, handling account-related questions, and delivering dependable service through both phone and system-based interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with office attendance on Tuesdays and Thursdays.
Responsibilities:
• Respond to incoming customer calls and provide accurate, attentive assistance for service and account inquiries.
• Use CRM tools to document interactions, update customer records, and track follow-up activities thoroughly.
• Support billing-related questions by reviewing account details, explaining charges, and helping customers understand available resolutions.
• Resolve routine service concerns efficiently while escalating more com...
We are looking for multiple Customer Service Representative to support customers in a fast-paced environment. This long-term contract position is ideal for someone who enjoys resolving inquiries, handling account-related questions, and delivering dependable service through both phone and system-based interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with office attendance on Tuesdays and Thursdays.
Responsibilities:
• Respond to incoming customer calls and provide accurate, attentive assistance for service and account inquiries.
• Use CRM tools to document interactions, update customer records, and track follow-up activities thoroughly.
• Support billing-related questions by reviewing account details, explaining charges, and helping customers understand available resolutions.
• Resolve routine service concerns efficiently while escalating more com...