Job Description
**Position Purpose:**
The Customer Solutions Voice Associate provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available from and provided by The Home Depot. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions, field questions about services or store experiences, and answer general product inquiries to callers. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives' speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer's...
The Customer Solutions Voice Associate provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available from and provided by The Home Depot. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions, field questions about services or store experiences, and answer general product inquiries to callers. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives' speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer's...