Job Description
JOB TITLE- Customer Service Representative (CSR 1)
Role Overview
The Customer Service Representative (CSR 1) works directly with Client employees, contractors, vendors, and partners either in person or via email correspondence to support Department operations at the Client Hyderabad campus. With 7 headcount, this is the largest single-site CSR 1 deployment in the global Department program, supporting India and broader APAC access management needs.
Key Responsibilities
Role Overview
The Customer Service Representative (CSR 1) works directly with Client employees, contractors, vendors, and partners either in person or via email correspondence to support Department operations at the Client Hyderabad campus. With 7 headcount, this is the largest single-site CSR 1 deployment in the global Department program, supporting India and broader APAC access management needs.
Key Responsibilities
- Respond to incoming email requests submitted to the Department queue from internal and external Client customers across India and APAC
- Triage requests specific to physical and logical access control, directing inquiries to appropriate groups for resolution
- Facilitate ...