Customer Service Representative - Delivery & Documentation

The Customer Service Representative is responsible for managing the documentation and customer-facing aspects of the vehicle purchase and delivery process. This includes ensuring compliance with company policies overseeing quality control and facilitating smooth handovers to customers.

Responsibilities

• Ensure completion and accuracy of purchase and sale documentation in line with company policies.


• Inform customers of terms and conditions including warranties and service schedules and provide all relevant documents.


• Store all documentation appropriately for future reference.


• Supervise the handover and delivery of new vehicles to customers.


• Conduct quality control on new vehicles received from PDI or stores before delivery or display.


• Invoice vehicles immediately after delivery.


• Maintain secure storage of service books handbooks insurance documents...