Job Description
Customer Service Representative
This is a lovely temp-to-perm opportunity for an experienced CSR to join a friendly team and deliver a first class service to the firm's customers.
The Role
Day to day you will be:
* Responding to queries on the telephone and via email
* Building relationships with customers
* Supporting the sales team, upselling products where appropriate
* Working as part of a friendly team
* Maintaining compliance and necessary data
* Liaising with internal and external colleagues
* Performing ad-hoc duties as required
You will need:
* Experience in providing first class customer service
* Ideally telephone based experience - call centre/contact centre or inbound/outbound calls
* First rate communication skills, able to build rapport with customers
* Some experience of handling complaints and resolving issues amicably and successfully
...
This is a lovely temp-to-perm opportunity for an experienced CSR to join a friendly team and deliver a first class service to the firm's customers.
The Role
Day to day you will be:
* Responding to queries on the telephone and via email
* Building relationships with customers
* Supporting the sales team, upselling products where appropriate
* Working as part of a friendly team
* Maintaining compliance and necessary data
* Liaising with internal and external colleagues
* Performing ad-hoc duties as required
You will need:
* Experience in providing first class customer service
* Ideally telephone based experience - call centre/contact centre or inbound/outbound calls
* First rate communication skills, able to build rapport with customers
* Some experience of handling complaints and resolving issues amicably and successfully
...