Job Description
Description
This position focuses on delivering responsive service, coordinating order fulfillment, and serving as a reliable point of contact for product, pricing, and shipment-related questions. The ideal candidate brings strong communication skills, experience working across internal teams, and the ability to resolve issues accurately in a fast-paced environment.
Responsibilities:
• Process customer purchase orders with accuracy, including data entry, validation, and updates within ERP and order management systems.
• Respond to inbound customer inquiries related to product availability, pricing, usage, and basic specifications with professionalism and accuracy.
• Coordinate scheduled order releases by reviewing timing, product availability, and customer commitments to support on-time fulfillment.
• Investigate shipment problems reported by customers, carriers, or internal shipping teams and work toward timely resolution.
This position focuses on delivering responsive service, coordinating order fulfillment, and serving as a reliable point of contact for product, pricing, and shipment-related questions. The ideal candidate brings strong communication skills, experience working across internal teams, and the ability to resolve issues accurately in a fast-paced environment.
Responsibilities:
• Process customer purchase orders with accuracy, including data entry, validation, and updates within ERP and order management systems.
• Respond to inbound customer inquiries related to product availability, pricing, usage, and basic specifications with professionalism and accuracy.
• Coordinate scheduled order releases by reviewing timing, product availability, and customer commitments to support on-time fulfillment.
• Investigate shipment problems reported by customers, carriers, or internal shipping teams and work toward timely resolution.