Job Description
Manage and oversee customer communication and information regarding purchase order status, shipments, order receipt, and samples, serving as a strategic liaison between the company and the client. Contribute to the achievement of commercial targets through proactive, customer-focused service that drives sales, ensuring comprehensive management across people, processes, and projects.
- Safeguard and manage confidential customer information
- Enter and track sample and commercial product orders in SAP
- Confirm order progress with customers and promptly communicate any deviations
- Prepare and follow up on delivery forecasts in coordination with Planning and Sales
- Maintain direct communication with customers throughout the order and planning process
- Manage and maintain customer-specific catalogs and inventory references
- Monitor demand in SAP to adjust forecasts, safety stock levels, and sales orders
- Coordinate Outbound...