Job Description
At OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.
**In the Role**
+ Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
+ OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
+ Handling customer complaints, branch issues, delinquency levels and refunds
+ Multiple portfolio servicing, including cash advances, convenience checks and settlements
+ Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
+ Negotiate with customers to resolve account matters
+ Maintain and notate all appropriate information and...
**In the Role**
+ Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
+ OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
+ Handling customer complaints, branch issues, delinquency levels and refunds
+ Multiple portfolio servicing, including cash advances, convenience checks and settlements
+ Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
+ Negotiate with customers to resolve account matters
+ Maintain and notate all appropriate information and...