Job Description
Provide voice-based support for financial account inquiries in a fast-paced, onsite environment in McKinley, Taguig.
Your Role
Key responsibilities include:
- Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy
- Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment
- Navigate multiple systems while following work policies and procedures
- Escalate complex issues and work closely with supervisors and team members
- Maintain high service standards while meeting performance metrics
About You
The company is looking for:
- Minimum 6 months of experience in customer service, financial services, or contact center operations
- Excellent communication and problem-solving skills
- Strong ability to multitask and manage time efficiently
- W...