Job Description
We are looking for CSRs to join a fast growing Fraud account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Protect customers and reduce fraud while maintaining a positive experience.
- Review accounts, transactions, and patterns to detect and prevent fraud.
- Identify trends that separate legitimate vs. fraudulent activity.
- Handle calls regarding potential fraud and confirm activity with customers.
- Use internal and external tools to determine if activity is fraudulent.
- Solve problems, find root causes, and recommend solutions.
Requirements
- At least a High School Graduate
- Must have at least 6 months of solid BPO experience
- Must be conversant in both spoken and written English
- Amenable to wo...