Job Description
The Customer Service Representative at American Leak Detection of St. Michael, MN is responsible for answering customer questions, preparing work authorizations, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Minnesota area. Customer Service Reps (CSR) Core Responsibilities: * Answering the phones * Explaining our services to potential clients * Manage the customer experience * Scheduling of appointments * Preparing and sending work authorizations * Dispatch, routing, and scheduling of jobs for our technicians * Shift: 8 hour daytime shift, full-time 8am-5pm * Availability: General workday is Monday through Friday, occasional overtime availability Customer Service Representative (CSR) Qualifications: * Excellent customer service and telephone skills * Excellent written and oral communication skills * Proficiency in Microsof...