Job Description
Customer Service Representative - GDS Specialist
E-Solutions IT Services
On-site - Quezon City, Full-time, 1-3 years experience, High/Senior High School
Job Description
We are looking for a Customer Service Representative - GDS Specialist with experience in handling end-to-end travel bookings using Global Distribution Systems (GDS). The role involves managing reservations, ticketing, and customer inquiries while ensuring compliance with corporate travel policies.
Key Responsibilities:
- Handle end-to-end corporate travel requests including air, hotel, and car bookings for both domestic and international travel.
- Manage booking changes, cancellations, refunds, and schedule changes in accordance with travel policies.
- Book flights, hotels, and car rentals using Global Distribution Systems (GDS).
- Issue, reissue, and process refunds for airline tickets using GDS.
- Respond to customer ...