Job Description
Summary
Provide administrative and technical customer service assistance to various departments, attendants, and consumers.
Duties
- Answer incoming telephone calls, screen calls, and refer calls to the proper manager or handler.
- Process voicemails for the Pooled Trust using Web‑Office and call consumers back.
- Address all assigned tickets within the expected time frame.
- Greet consumers, attendants, and the public.
- May perform other duties or projects as assigned.
Skills
- Microsoft Office Word, Access, Outlook
- Ability to learn company in‑house software
- Good verbal and written communication skills
- Ability to manage multiple projects simultaneously
- Ability to work independently with minimum supervision
Qualifications
Education Requirements
- High School Diploma or General Education Degree (GED)
Experi...