Job Description
Overview
Customer Service Representative – German + English
Location: Umhlanga, South Africa (On-Site)
Start Dates: April, June, August, October 2026
Work Schedule: 24/7 rotating shifts
About the Role
We are seeking German + English speaking Customer Service Representatives to support our online retail client. You will be the first contact for customers, providing high-quality support and ensuring customer satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, or chat in German and English
- Provide accurate information on products, orders, and services
- Resolve customer issues professionally and efficiently
- Maintain accurate records of customer interactions
- Work effectively in a fast-paced, 24/7 rotating shift environment
Requirements
- Fluent in German and English
- Matric / Gr...