Job Description
Customer Service Representative (German + Spanish) — Madrid / Valencia, Spain
Are you a confident communicator who thrives in a fast-paced banking environment? We're looking for a motivated customer service professional with strong German and Spanish language skills to join a dynamic on-site team serving banking clients across Spain.
Key Responsibilities:
- Handle inbound customer inquiries in German and Spanish via phone, email, and chat
- Assist customers with account-related questions, transactions, and service requests
- Accurately log all interactions and follow escalation protocols when needed
- Contribute to team quality and satisfaction targets
- Work rotating shifts covering mornings, afternoons, and nights (including night shifts in Madrid)
- Maintain up-to-date knowledge of banking products and services
What We're Looking For:
- Native or...