Job Description
Do you love helping people and have a soft spot for animals? Join a growing pet insurance business where your work genuinely makes a difference to pets and their owners. We’re looking for a friendly, proactive Customer Service & Sales Advisor to support our customers across our full range of pet insurance products.
This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering exceptional service all while working in a supportive, collaborative team.
What You be Doing
- Answer and resolve customer queries, taking full ownership from first contact to resolution
- Carry out general policy administration for customers and internal teams
- Follow up on insurance enquiries via outbound calling and convert them into active policies
- Maintain high levels of customer satisfaction through clear, helpful communication
- Produce accurate, compliant documentation and keep customer recor...