Job Description
Description
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding.
+ Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams.
+ Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system.
+ Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction.
+ Follow up on open cases to ensure timely resolution and a positive customer experience.
+ Collaborate with internal teams such as implementation, payroll, HR support, and technical support.
+ Maintain knowledge of company products, service updates, and compliance-related changes affecting clients.
+ Meet service le...
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding.
+ Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams.
+ Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system.
+ Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction.
+ Follow up on open cases to ensure timely resolution and a positive customer experience.
+ Collaborate with internal teams such as implementation, payroll, HR support, and technical support.
+ Maintain knowledge of company products, service updates, and compliance-related changes affecting clients.
+ Meet service le...