Job Description
In this role, the Customer Service Representative (CSR) is responsible for providing timely, accurate, and
professional support to customers by managing order processing, quotations, and ongoing order status
communication. The CSR partners closely with internal teams including Sales, Engineering, Production,
Quality, and Finance to ensure customer requirements are understood, orders are processed accurately,
and customer expectations are met.
Knowledge / Skills:
• Proficiency with ERP systems and order processing software
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
• Ability to navigate database, inventory, manufacturing, and order management systems
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to manage multiple priorities
• High attention to detail and follow-through
• Self-motivated wi...