💼 Full-Time Position

Customer Service Representative II

🏢
Wilsonart
📍 Langley, British Columbia, Canada
📍
Location
Langley, Canada
📅
Posted
June 21, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

Position at Wilsonart

JOB SUMMARY

Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receives and enters orders for customers
  • Responds to customer inquiries regarding inventory availability, validity, and special request items
  • Coordinates with other departments to insuretimeliness of production and shipping
  • Communicates estimated production lead times and delivery times to customers
  • Receives discrepancies and requests for credit from customers
  • Checks status of orders and back-orders
  • Works with Material Specification team for parts creation

    • KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge and experi...