Job Description
Job Title: Customer Experience Executive
Shift: Night Shift (6:00 PM – 2:00 AM IST)
Work Model: Hybrid(WFH + In-Office)
Weekly Offs: 2 Days (Rotational)
About the Role
At Indē Wild, customer experience is at the heart of everything we build. As a CE Executive, you won’t just resolve queries - you’ll nurture a community, build trust, and bring our brand philosophy to life through every interaction.
This role is ideal for someone who understands the nuance of a premium beauty/wellness brand and can translate that into thoughtful, high-quality customer conversations.
What You’ll Do
Be the Voice of Indē Wild
- Engage with customers across Email, WhatsApp, and Social channels in a warm, informed, and brand-aligned tone
- Deliver a seamless, premium experience across all touchpoints
- Ensure high first-contact resoluti...