Job Description
Oxford Solutions is working with a manufacturing client looking to hire an Industrial Customer Service Representative for a contract-to-hire opportunity. This onsite role is ideal for a service-driven professional who thrives in a technical B2B environment and enjoys supporting customers with accurate, timely solutions.
This position requires someone who is comfortable learning technical product lines, asking questions to ensure accuracy, and collaborating across departments to deliver a high level of customer satisfaction.
Responsibilities:
- Process quote requests and customer purchase orders received via phone, email, and online systems
- Accurately enter orders into the ERP system and verify pricing, payment terms, and delivery details
- Communicate proactively with customers to confirm specifications, resolve discrepancies, and provide order updates
- Schedule, expedite, and track orders to ensur...