Job Description
Role Overview
We are seeking an experienced and customer-focused Customer Service Representative / Breakdown Coordinator to manage customer interactions, commercial vehicle breakdowns, and service-related enquiries. This role is essential in ensuring fast, effective resolutions by coordinating with customers, dealers, workshops, and service providers.
The ideal candidate will have strong technical knowledge of commercial vehicles, transport operations, and workshop processes, with the ability to manage high volumes of calls, emails, and WhatsApp communications in a fast-paced environment. Bilingual candidates (English and an additional language) are preferred.
We are seeking an experienced and customer-focused Customer Service Representative / Breakdown Coordinator to manage customer interactions, commercial vehicle breakdowns, and service-related enquiries. This role is essential in ensuring fast, effective resolutions by coordinating with customers, dealers, workshops, and service providers.
The ideal candidate will have strong technical knowledge of commercial vehicles, transport operations, and workshop processes, with the ability to manage high volumes of calls, emails, and WhatsApp communications in a fast-paced environment. Bilingual candidates (English and an additional language) are preferred.
Key Responsibilities
- Manage high volumes of customer calls, emails, WhatsApp messages, breakdowns, and service requests.
- Provide professional support and guidance on commercial vehicle breakdowns, maintenance, and aftersales matters.
- Log, monitor, and f...