Job Description
We are seeking an experienced and customer-focused Customer Service Representative to join our team. This role will be responsible for managing customer inquiries, order processing, quotations, and coordinating with internal departments to ensure efficient service delivery and customer satisfaction.
The ideal candidate will come from a manufacturing, industrial, engineering, distribution, FMCG, logistics, or related non-banking environment and possess strong experience in customer support, order management, and ERP systems.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, orders, quotations, and complaints.
- Process and manage customer orders accurately and efficiently.
- Prepare quotations and follow up on customer requests.
- Coordinate closely with Sales, Logistics, Warehouse, and Operations teams to ensure timely order fulfillment and...