Job Description
Lahore, Pakistan
Milele Pakistan is looking for a Customer Service Representative (Multilingual) to manage both inbound and outbound customer interactions. This role is ideal for candidates with strong communication skills and experience in contact center operations.
Key Responsibilities
- Handle inbound customer queries via calls in a professional and timely manner
- Make outbound calls for follow-ups, support and customer engagement
- Provide accurate information about services and resolve customer concerns
- Maintain proper call records and CRM updates
- Ensure high levels of customer satisfaction and service quality
- Meet assigned call handling and performance targets
Requirements
- Fluency in English (mandatory) and good command on other languages (Arabic, French, Spanish) will be preferred.
- 1–3 years of experience in a call center (inbound/outbound) <...