Job Description
Description
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm.
Responsibilities:
• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.
• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.
• Enter orders and customer details into internal systems while maintaining a high le...
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm.
Responsibilities:
• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.
• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.
• Enter orders and customer details into internal systems while maintaining a high le...