Job Description
Role Summary
We are looking for a customer service–oriented, detail-driven multitasker with excellent communication skills and a positive attitude. This person will help keep our customers informed with the details regarding their shipments, answer any questions promptly, and ensure our customers have a great experience working with us.
With the right abilities and attitude, we can provide training in the logistics and documentation aspects of the position.
What you’ll do
● Delivering exceptional customer service by responding promptly and professionally to customer inquiries.
● Keeping customers informed regarding their shipments and providing updates and documentation as needed.
● Tracking orders to ensure timely deliveries and proactively resolving any issues.
● Preparing and reviewing shipping and export documentation accurately.
● Coordinating logistics and transportation with carriers, freight for...