Job Description
Job Description
At OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career.
In the Role
- Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
- OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
- Handling customer complaints, branch issues, delinquency levels and refunds
- Multiple portfolio servicing, including cash advances, convenience checks and settlements
- Work with clients in a consultative manner in accordan...