Job Description
Description We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience.
Responsibilities:
• Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support.
• Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure.
• Track newly released parts and confirm correct application details to help mainta...
Responsibilities:
• Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support.
• Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure.
• Track newly released parts and confirm correct application details to help mainta...