Job Description
Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to support Taiwanese customers with payment-related inquiries. This role involves handling customer interactions through email, outbound calls, and live chat to ensure a seamless and positive customer experience.
Qualifications
Requirements:
- Diplomaor higher (mandatory)
- Proficient in Mandarin (spoken and written), with good English communication skills
- Experience studying in Taiwan and proficiency in the Taiwanese language, both spoken and written, will be considered an advantage
- Experience in Taiwanese customer service, payment support, or a related field is an advantage
- Strong communication, problem-solving, and interpersonal skills
- Ability to handle multiple tasks in a fast-paced environment
- Willing to relocate to Penang, Malaysia
Required Interpersonal Skills: