Job Description
Job Description
Reporting to the Team Lead / Senior– Customer Service.
We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate), resolving inquiries efficiently, employing a value‑based relationship approach such as upselling & cross‑selling and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues promptly and professionally.
- Maintain detailed records of customer interactions in CRM systems.
- Collaborate with internal teams to ensure customer sat...