Job Description
Job Description
Employee Recognition and Rewards
Anniversary Gifts
Government Mandated Benefits
Insurance Health & Wellness
HMO
- Assist customers with inquiries, complaints, and requests via phone, email, chat, or in-person interactions.
- Provide aftersales support, including handling returns, exchanges, and warranty claims.
- Investigate and resolve customer issues promptly and effectively.
- Maintain a thorough understanding of company products and services to provide accurate information and solutions.
- Record customer interactions, transactions, and feedback to improve service quality.
- Work closely with sales, technical support, and other teams to ensure seamless customer service.
- Collect and analyze customer feedback to identify areas for improvement and implement solutions.
- Proven experience as a Customer Service or similar role.
- Strong communication and i...