Job Description
**Description**
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Customer Service Representative** working **on-site** in **Melbourne, Florida** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The Customer Relationship Center (CRC) **Customer Service Representative** is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
**During a Typical Day, You’ll**
+ Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
+ Communicate professional, grammatically correct verbal responses t...
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Customer Service Representative** working **on-site** in **Melbourne, Florida** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The Customer Relationship Center (CRC) **Customer Service Representative** is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
**During a Typical Day, You’ll**
+ Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
+ Communicate professional, grammatically correct verbal responses t...