Job Description
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The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.
Essential Duties and Responsibilities:
* Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
* Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.
* Assists Accounts Receivable department regarding invoice discrepancies.
* Performs as the conduit for customer complaints in regards to shipments and products.
* Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be a...
The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.
Essential Duties and Responsibilities:
* Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
* Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.
* Assists Accounts Receivable department regarding invoice discrepancies.
* Performs as the conduit for customer complaints in regards to shipments and products.
* Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be a...