Job Description
Shipping & Customer Service Coordinator
Location: Montreal, QC
Type : Full-time, M-F, on-site
Salary: CAD $55,000–$65,000 + group insurance
About the Role
We are looking for a detail-oriented Shipping & Customer Service Coordinator to support order fulfillment, customer communication, and logistics operations.
The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
- Process and monitor customer orders from entry through delivery
- Coordinate shipments with carriers and freight providers
- Communicate with customers regarding order status, shipping updates, and issue resolution
- Investigate and resolve shipping discrepancies, shortages, and returns
- Maintain accurate records in ERP and order management systems
- Coll...