Job Description
SafeGold is India’s largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we‘re transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world‘s most traditional assets.
We’ve been consistently recognised for our growth and impact:
#9 in 2023 ET Growth Champions (India)
#9 in 2024 FT High Growth Companies (Asia)
Job Description
- Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Assisting in KYC verifications checks for customers.
- Provide resolution on disputed transaction.
- Promptness in handling...