Job Description
Teleperformance is Urgently Hiring for Voice process!
Process: US Voice Process
Shifts: Rotational Shifts (night shifts)
CTC: 5.5
Candidate should have strong verbal and written communication skills
Graduate Freshers and Experienced can apply
Key Responsibilities:
- Handle inbound customer calls from international clients with professionalism and empathy.
- Provide accurate information, resolve queries, and address concerns in a timely manner.
- Document customer interactions and update systems with relevant details.
- Ensure compliance with company policies, data security, and international service standards.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet performance targets including call quality, resolution time, and customer satisfaction scores.
- Maintain a customer-first approach a...