Job Description
KEY ROLES & RESPONSIBILITIES
1. Customer Support & Communication
Serve as the primary contact for a broad base of customers, managing enquiries, quotations, and order-related matters.
Deliver timely, accurate, and professional responses to ensure a consistent and reliable customer experience.
Take ownership of customer transactions and ensure continuity from enquiry through fulfilment.
2. Quotation & Order Management
Manage end-to-end processing of quotations, sales orders, and order changes with speed and accuracy.
Validate part numbers, pricing, and requirements based on established guidelines and system data.
Balance throughput and quality to meet defined service levels and operational targets.
3. Order Control, Prioritisation & Delivery Assurance
Monitor delivery timelines, and open transactions to ensure commitments are met.
Prior...
1. Customer Support & Communication
Serve as the primary contact for a broad base of customers, managing enquiries, quotations, and order-related matters.
Deliver timely, accurate, and professional responses to ensure a consistent and reliable customer experience.
Take ownership of customer transactions and ensure continuity from enquiry through fulfilment.
2. Quotation & Order Management
Manage end-to-end processing of quotations, sales orders, and order changes with speed and accuracy.
Validate part numbers, pricing, and requirements based on established guidelines and system data.
Balance throughput and quality to meet defined service levels and operational targets.
3. Order Control, Prioritisation & Delivery Assurance
Monitor delivery timelines, and open transactions to ensure commitments are met.
Prior...