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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Serve as the frontline ambassador delivering premium customer service for both Malaysia and Singapore customers.
- Handle walk-in enquiries and servicing requests related to cross-border cards, accounts and banking services.
- Achieve First-Visit Resolution by resolving customer issues promptly and efficiently.
- Support cross-border banking experiences , including Singapore card servicing within Malaysia regulatory framework.
- Ensure operational accuracy and compliance , including proper documentation and onboarding procedures.
- Promote relevant banking products and solutions to enhance customer engagement and revenue opportunities.
- Provide feedback on customer insights to help improve service processes and customer journeys.
Job Requirements
- Fresh graduates or minimum 2 years’ experience in customer service or banking environment