Job Description
About the role
This is a full-time customer service role at iOPEX Technologies Philippines Inc.', based in Bonifacio Global City, Taguig City, Metro Manila. In this non-voice position, you will be handling customer inquiries and issues through email and chat channels.
What you'll be doing
• Respond to customer inquiries and provide support via calls, email and chat
• Investigate and resolve customer issues in a timely and efficient manner
• Document all customer interactions and maintain detailed records
• Identify opportunities to improve customer experience and communicate feedback to the team
• Collaborate with cross-functional teams to ensure effective case resolution
• Adhere to all company policies, procedures and quality standards
What we're looking for
• No minimum experience required!
• Strong written communication and interpersonal skills
• Ability to handle mul...
This is a full-time customer service role at iOPEX Technologies Philippines Inc.', based in Bonifacio Global City, Taguig City, Metro Manila. In this non-voice position, you will be handling customer inquiries and issues through email and chat channels.
What you'll be doing
• Respond to customer inquiries and provide support via calls, email and chat
• Investigate and resolve customer issues in a timely and efficient manner
• Document all customer interactions and maintain detailed records
• Identify opportunities to improve customer experience and communicate feedback to the team
• Collaborate with cross-functional teams to ensure effective case resolution
• Adhere to all company policies, procedures and quality standards
What we're looking for
• No minimum experience required!
• Strong written communication and interpersonal skills
• Ability to handle mul...