Job Description
Job Title: Customer Service Agent – English
Location: Noida, India
Department: Call Center Agent
Shift: Rotational US Shift
Offs: Rotational
Mode: Work from Office
Start Date: Immediate
Key Responsibilities:
• Provide real-time verbal interpretation between LPE customers and English-speaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain strict confidentiality and professionalism during calls.
• Help document and relay customer issues or needs clearly to internal stakeholders.
• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
• ...