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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Respond to customers via email and chat in a courteous, timely, and professional manner
- Understand customer needs, resolve inquiries, and ensure first‑contact resolution whenever possible
- Research systems to retrieve or update information, collaborating with other departments as needed
- Follow client processes, scripts, and policies while maintaining a professional and customer‑focused approach
- Use training resources and knowledge bases to provide accurate responses
- Handle and protect confidential and sensitive information appropriately
- Escalate complex issues to supervisors or managers when required
- Attend training sessions and review updates to stay current on program knowledge and system changes
- Consistently meet attendance, schedule, and performance expectations
Candidate Qualifications
- 18 years or older with a high school diploma...