Job Description
Job Description
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
Respond to customer inquiries via chat, email, or messaging platforms
Provide accurate information on products, services, or account details
Resolve questions or concerns professionally and efficiently
Document all interactions and updates in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Full paid training on non-voice processes and company systems
What You’ll Gain:
Hands-on experience in non-voice custome...
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
Respond to customer inquiries via chat, email, or messaging platforms
Provide accurate information on products, services, or account details
Resolve questions or concerns professionally and efficiently
Document all interactions and updates in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Full paid training on non-voice processes and company systems
What You’ll Gain:
Hands-on experience in non-voice custome...