Job Description
Description
A rapidly growing home services company is seeking a Customer Service Representative to support scheduling, customer communications, and service coordination efforts. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and creating positive customer experiences.
The successful candidate will be an important part of the customer journey, helping coordinate service requests and ensuring customers receive timely and professional support.
Responsibilities
Customer Relations
+ Answer inbound calls and respond to customer inquiries
+ Schedule service appointments and coordinate technician dispatches
+ Provide updates regarding appointments and service timelines
+ Resolve customer concerns and escalate issues when necessary
+ Maintain detailed customer notes and service records
Administrative Functions
+ Enter and update customer information accurate...
A rapidly growing home services company is seeking a Customer Service Representative to support scheduling, customer communications, and service coordination efforts. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and creating positive customer experiences.
The successful candidate will be an important part of the customer journey, helping coordinate service requests and ensuring customers receive timely and professional support.
Responsibilities
Customer Relations
+ Answer inbound calls and respond to customer inquiries
+ Schedule service appointments and coordinate technician dispatches
+ Provide updates regarding appointments and service timelines
+ Resolve customer concerns and escalate issues when necessary
+ Maintain detailed customer notes and service records
Administrative Functions
+ Enter and update customer information accurate...