🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Role Responsibilities:
- Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
- Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
- Assist with order tracking, product information, returns, account issues, and other general support.
- Assist customers with installation, configuration, and general product use.
- Document interactions in CRM systems accurately.
- Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
- Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
- Educate customers on product features and updates to maximize their user experience.
- Participate in team meetings and training sessions to stay up to date on product knowledge.
W...