Job Description
**Position:**
Customer Service Representative
**Job Description:**
**What You’ll Be Doing**
1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
2. All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licenses.
+ Be accountable for delivery to...
Customer Service Representative
**Job Description:**
**What You’ll Be Doing**
1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
2. All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licenses.
+ Be accountable for delivery to...