Job Description
Description We are looking for a Customer Service Representative to support a high-volume onboarding initiative in Virginia. This contract position will focus on assisting a large number of new residential customers through inbound phone interactions, providing a helpful and detail-focused experience during account setup. The ideal candidate is comfortable handling a fast-paced call environment, gathering customer details accurately, and entering information with strong attention to detail.
Responsibilities:
• Manage a steady flow of inbound customer calls, typically handling a high daily call volume with efficiency.
• Guide new customers through the onboarding process by collecting required personal, service, and billing details.
• Accurately enter customer information into company systems and verify records for completeness and correctness.
• Explain account setup steps clearly and respond to questions in a courteous, service-focused manner.
• Use reference ma...
Responsibilities:
• Manage a steady flow of inbound customer calls, typically handling a high daily call volume with efficiency.
• Guide new customers through the onboarding process by collecting required personal, service, and billing details.
• Accurately enter customer information into company systems and verify records for completeness and correctness.
• Explain account setup steps clearly and respond to questions in a courteous, service-focused manner.
• Use reference ma...